Half Mobile Continued

I am finally able to get my outgoing calls activated one week back. After one week of my activation, I got below mail from Reliance. :)

Dear Customer,

With reference to your mail regarding restoration of services, please note that your request is logged as Request ID XXXX We are working on the same and will respond to you in next 4 working days.

Yours sincerely,
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

Poor Customer Satisfaction with Reliance Service

I heard that no service take more than one day to activate outgoing calls. So, I called up Reliance customer care and asked them how long it takes to activate my outgoing calls. They said "with in 72hrs". I don't understand which is true "5 days, previously told by the person" or "3 days, the one that other person informed".

I don't know who is wrong here. The customer or the service provider.
I strongly feel, it is service provider's mistake to not to inform customer clearly. Simply by sending a message, I didn't understand what all that is and by the time, I am about to submit documents, they blocked outgoing calls.
In this, I like Airtel Broadband service. They treat customers well. Any problem with the connection will be solved as soon as possible.

Another surprising thing is, the cell wasn't on my name and I told them that it is not on my name, so do they need any relevant documents from the concerned person saying he is fine to change it on my name. They said "nothing. You write your name. That's it". I was wondering, then any one can steal cell and get it on their name. No issues at all. :)

Bad Incident :( I am half mobile

"Dear customer, We haven't received your application form. Please submit your form immediately to avoid barring of services."

I got this message again and again and didn't understand what does that mean. Finally, one fine day, I got a call saying I need to submit an address proof for changed address. I said "it takes some time to me". Finally, one fine day, they blocked my outgoing calls. Neither I can make a call (even customer care call) nor a message.
I went to their office to submit all relevant documents. I forgot to take a xerox of my address proof and id-proof (My mistake here). They don't have a xerox machine and asked me to go to some other place for that. I have to cross two traffic signals for that. I said, " I can't go there". (I am afraid of crossing roads and try to avoid that). Finally, he sent his boy there to bring a copy of it. And, he gave good (/bad) news so calmly that it takes 5 working days to activate my cell.

Moral of the story: Never ignore even a single message from your customer care. It means a lot. :(